Dear Valued Customers,

Lamu Water and Sewerage Company Limited (LAWASCO) is pleased to announce the introduction of its new Water Billing Management System, effective 1st July, 2026.

The new system has been implemented as part of our commitment to improving service delivery through digital transformation. It is designed to provide faster, more accurate, and more convenient customer services while enhancing the efficiency of our billing and revenue management processes.

What You Can Expect

The new system introduces several improvements, including:

• Accurate and automated monthly water billing
• Faster payment processing and account updates
• Real-time customer account management
• Digital payment confirmations and electronic receipts
• SMS notifications for bills, payments, and important account updates
• Improved customer support and service response
• Enhanced transparency in billing and account transactions

During the Transition

As we transition to the new platform, our technical team will continue to validate customer information to ensure the accuracy of all accounts. Customers may occasionally be contacted to verify account details or meter information where necessary.

We kindly request your patience and cooperation during this transition period as we work towards delivering a better and more reliable customer experience.

Need Assistance?

Our Customer Service team remains available to assist you with any inquiries regarding your account or the new system.

📞 Customer Support: +254 110 097 346
🌐 Website: www.lamuwater.co.ke
📧 Email: info@lamuwater.co.ke

We sincerely thank you for your continued trust and support as we modernize our services to better serve the people of Lamu County.

Lamu Water and Sewerage Company Limited (LAWASCO)
"Committed to Reliable, Sustainable and Customer-Centred Water Services."