Services RenderedRequirementsUser Charges (KSHs)Timeline
New Water connection (Where water supply exists)-Complete application form -Copy of either -I/D -License Passport Lease agreement -Pin No. -Title deed or tenancy agreement – Certificate of incorporation(corporate)Refundable 2500 or more depending on the category. Taking over fee 5501 week
New connection (Where water supply connection did not exist)Requirements as above Refundable 2500 or more depending on the category. Connections fee 25002 Weeks
Disconnection of the supply at the request of the customer -Fill termination of the agreement form and clear outstanding bill. -Pay termination fees10002 Days
Reconnection of water supply-Reconnection of water supply Pay outstanding bill Pay reconnection fees10002 Days
Meter readingCooperation from the customer during meter readingNoneMonthly
Meter servicingFill meter servicing request form50014 Days
BILLING
Billing inquiriesVisit the customer care desk, telephone inquiryFreeOn the spot
Adjustment of customer accountComplaint letter or register complain in customer care. Disputed billfreeOne Month
WATER TANKER SERVICES
Water supply by tankers in Kilifi(8,000-liter tanker) (16,000-litre tanker)Water payment receipt200 per m31 day
LABORATORY SERVICES
Water quality monitoringNoneFreeDaily
Bacteriological analysis (Private water source)Transport to site2 days
Chemical analysis (Private water source)Transport to site1 day
Disinfection of water in schools, using chlorineFormal requestFree2 Days
EMERGENCIES