| New Water connection
(Where water supply exists) | -Complete application form
-Copy of either
-I/D
-License
Passport
Lease agreement
-Pin No.
-Title deed or tenancy agreement
– Certificate of incorporation(corporate) | Refundable 2500 or more depending on the category.
Taking over fee 550 | 1 week |
| New connection
(Where water supply connection did not exist) | Requirements as above
| Refundable 2500 or more depending on the category.
Connections fee 2500 | 2 Weeks |
| Disconnection of the supply at the request of the customer
| -Fill termination of the agreement form and clear outstanding bill.
-Pay termination fees | 1000 | 2 Days |
| Reconnection of water supply | -Reconnection of water supply
Pay outstanding bill
Pay reconnection fees | 1000 | 2 Days |
| Meter reading | Cooperation from the customer during meter reading | None | Monthly |
| Meter servicing | Fill meter servicing request form | 500 | 14 Days |
| BILLING | | | |
| Billing inquiries | Visit the customer care desk, telephone inquiry | Free | On the spot |
| Adjustment of customer account | Complaint letter or register complain in customer care.
Disputed bill | free | One Month |
| WATER TANKER SERVICES | | | |
| Water supply by tankers in Kilifi(8,000-liter tanker)
(16,000-litre tanker) | Water payment receipt | 200 per m3 | 1 day |
| LABORATORY SERVICES | | | |
| Water quality monitoring | None | Free | Daily |
| Bacteriological analysis
(Private water source) | Transport to site | | 2 days |
| Chemical analysis
(Private water source) | Transport to site | | 1 day |
| Disinfection of water in schools, using chlorine | Formal request | Free | 2 Days |
| EMERGENCIES | | | |
