We have answered a wide range of Questions for your Convenience

HOW CAN I GET AN INQUIRY ABOUT MY ACCOUNT?

You can send an inquiry via email to [email protected] Please be sure to include your account number and a phone number where you can be reached during normal business hours.

WHY DOESN’T MY WATER BILL CHANGE AFTER MAKING A PAYMENT?

Usually, bills are processed every 1st day of the month, balance changes after the payment are processed and have been posted to your water account. All payments to your account shall be updated and reflected in the bills within the respective billing month. However, a statement of your account will show your up to date transactions and balances.

WHY DO I HAVE TO PAY A MINIMUM CHARGE EVERY MONTH, EVEN IF I USE VERY LITTLE WATER OR NO WATER AT ALL?

Your bill is comprised of a SERVICE CHARGE and a CONSUMPTION CHARGE. The service charge portion of your bill is designed to recover a portion of fixed costs incurred in providing water services. These costs include the cost of maintaining the supply, treatment, distribution and service facilities that are needed to provide water service to your home or business. This charge appears on every bill and does not vary with consumption, but is related to the size and flow capacity of your meter. The CONSUMPTION CHARGE reflects the amount of water you actually used.

IF I AM LATE PAYING MY BILL, WHAT SHOULD I DO?

You can call customer care office and make payment arrangements. If your account has been sent out for shut off and your water has been disconnected, you will have to visit the customer care centre to fill in a reconnection form. A specific charge will have to be paid in order to facilitate reconnection.