Requirements for applying for Water connection

New Connection-the customer visit any of our offices and make his request at the customer care desk, he will be furnished with the relevant documents required for one to apply for a new connection which is are as follows;

Domestic application:

1. Copy of ID/valid passport
2. Copy of Pin Certificate
3. Two passport sizes
4. copy of Title deed/Lease or sale Agreement OR if the client does not have a title he provides a written letter from the local assistant chief/Chief as a confirmation of his residence.

Corporate applicant:

1. Pin certificate
2. Certificate of incorporation or Introduction letter from the relevant department(mainly for Government offices)
3. Passport copies/IDs for Directors(chair, secretary and treasurer)
4. Title deed or sale agreement.

Re-connection of account

In case of reconnection of account, the procedure(requirements) is shown below.

• Clearance of the outstanding bill payment via M-Pesa or Postbank
• Payment of reconnection fee( ksh. 1000) at any office near you.

The reconnection of accounts is usually done on the next day unless if its a weekend or holiday.