Requirements for applying for Water connection

New Connection-the customer visit any of our offices and make his request at the customer care desk, he will be furnished with the relevant documents required for one to apply for a new connection which is are as follows;

Domestic application:
  1. Copy of ID/valid passport
  2. Copy of Pin Certificate
  3. Two passport sizes
  4. copy of Title deed/Lease or sale Agreement OR if the client does not have a title he provides a written letter from the local assistant chief/Chief as a confirmation of his residence.
Corporate applicant:
  1. Pin certificate
  2. Certificate of incorporation or Introduction letter from the relevant department(mainly for Government offices)
  3. Passport copies/IDs for Directors(chair, secretary and treasurer)
  4. Title deed or sale agreement.
Re-connection of account

In case of reconnection of account, the procedure(requirements) is shown below.

  • Clearance of the outstanding bill payment via M-Pesa or Postbank
  • Payment of reconnection fee( ksh. 1000) at any office near you.

The reconnection of accounts is usually done on the next day unless if its a weekend or holiday.